Services We Provide

Communications Center

The Emergency Communications Center, also known as the 911 center, answers 911 and non-emergency calls for Gasconade County around-the-clock. Emergency communications personnel dispatch Police, Fire, Emergency Medical Services, and the Sheriff's Department to calls for service.

When a telephone call is received by the Center either via 911 or on a non-emergency line, the emergency communications officer enters the information into the CAD (Computer Aided Dispatch) system. The information is then prioritized for dispatch.

The center is equipped with the latest technology in order to maintain the our commitment to quality service. The main components include Enhanced 911, Computer Aided Dispatch, Emergency Medical Dispatch, Special Needs Assessment Program (SNAP), and a Telecommunications Device for the Deaf (TDD).

Computer Aided Dispatch

A program called Computer Aided Dispatch (CAD) assists with the efficient handling of requests for emergency services. The system makes a recommendation of service units to dispatch taking into account the geographic location of the request and the availability of work units. The system recognizes different call types that require the dispatch of special equipment, provides information on hazards that may be present, and provides for special medical information and call history. Numerous statistical reports are provided to assist management in the proper allocation and scheduling of public safety personnel.

Enhanced 911 (E-911)

Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.

The system allows the Telecommunicator to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.
If you call 911 in error, please do not hang up. Stay on the line and explain your situation.

It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 573-437-7770.

Cellular calls may be routed to Gasconade County 911 center or to a 911 center in a surrounding county, depending on the caller's location.

If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please try to locate the nearest land line phone and dial 911.

Emergency Medical Dispatch

The Gasconade County 911 Center uses The National Academy Medical Priority Dispatch System's EMD Protocol which trains telecommunicators how to provide callers with life saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free an object from someone's throat if they are choking, and even how to administer CPR.

Special Needs Assessment Program (SNAP)

This program was developed in order to meet the needs of citizens who require special medical care or who have disabilities. The Computer Aided Dispatch system provides for the entry of special medical information by address to advise responding public safety units. Citizens may call 573-437-7774 to obtain more information.

Telecommunications Device for the Deaf (TDD)

This device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by typing a request which telecommunicators receive and respond to by typing replies. The Gasconade County 911 Center has state of the art TDD devices which automatically pick up incoming TDD calls or signals from all phone lines.

Emergency Number: 911
Administrative/Non-Emergency Line: (573) 437-7770