Gasconade County E-911 Communications Center, operates 24
hours a day 7 days a week and is responsible for answering all 911 calls
for the citizens of Gasconade County. For all emergencies in Gasconade
County call 9-1-1. For any non-emergency requests for assistance please call
573-437-7770. Communications Center personnel also dispatch Police, Fire,
and Emergency Medical Services for the following agencies:
We Strive for Customer Satisfaction
Mission Statement
Gasconade County E-911 will strive to provide the very best emergency dispatch services to the residents and visitors
of Gasconade County. We will ensure optimum performance by utilizing established procedures and protocols that will result in efficient, professional and consistent services for all.
of Gasconade County. We will ensure optimum performance by utilizing established procedures and protocols that will result in efficient, professional and consistent services for all.
Department Goals
1. Provide the most effective emergency communications possible for the citizens and visitors of Gasconade County.
2. Provide county public safety field personnel with professional communication services with emphasis on safety,accuracy and cooperation.
3. Provide good jobs to competent people.
4. Establish a relevant and effective training program.
5. Maintain professional standards.
6. Assist other county departments and outside agencies whenever possible.
7. Strive for customer satisfaction.
2. Provide county public safety field personnel with professional communication services with emphasis on safety,accuracy and cooperation.
3. Provide good jobs to competent people.
4. Establish a relevant and effective training program.
5. Maintain professional standards.
6. Assist other county departments and outside agencies whenever possible.
7. Strive for customer satisfaction.
Services We Provide
Communications Center
The Emergency Communications Center, also known as the 911 center, answers 911 and non-emergency calls for Gasconade County around-the-clock. Emergency communications personnel dispatch Police, Fire, Emergency Medical Services, and the Sheriff's Department to calls for service.
When a telephone call is received by the Center either via 911 or on a non-emergency line, the emergency communications officer enters the information into the CAD (Computer Aided Dispatch) system. The information is then prioritized for dispatch.
The center is equipped with the latest technology in order to maintain the our commitment to quality service. The main components include Enhanced 911, Computer Aided Dispatch, Emergency Medical Dispatch, Special Needs Assessment Program (SNAP), and a Telecommunications Device for the Deaf (TDD).
Computer Aided Dispatch
A program called Computer Aided Dispatch (CAD) assists with the efficient handling of requests for emergency services. The system makes a recommendation of service units to dispatch taking into account the geographic location of the request and the availability of work units. The system recognizes different call types that require the dispatch of special equipment, provides information on hazards that may be present, and provides for special medical information and call history. Numerous statistical reports are provided to assist management in the proper allocation and scheduling of public safety
personnel.
Enhanced 911 (E-911)
Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.
The system allows the Telecommunicator to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.
If you call 911 in error, please do not hang up. Stay on the line and explain your situation.
It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 573-437-7770.
Cellular calls may be routed to Gasconade County 911 center or to a 911 center in a surrounding county, depending on the caller's location.
If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please
try to locate the nearest land line phone and dial 911.
Emergency Medical Dispatch
The Gasconade County 911 Center uses The National Academy Medical Priority Dispatch System's EMD Protocol which trains telecommunicators how to provide callers with life saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free
an object from someone's throat if they are choking, and even how to administer CPR.
Special Needs Assessment Program (SNAP)
This program was developed in order to meet the needs of citizens who require special medical care or who have disabilities. The Computer Aided Dispatch system provides for the entry of special medical information by address to advise responding public safety units. Citizens may call 573-437-7774 to obtain more information.
Telecommunications Device for the Deaf (TDD)
This device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by
typing a request which telecommunicators receive and respond to by typing replies. The Gasconade County 911 Center has state of the art TDD devices
which automatically pick up incoming TDD calls or signals from all phone lines.
Emergency Number: 911
Administrative/Non-Emergency
Line: (573) 437-7770
The Emergency Communications Center, also known as the 911 center, answers 911 and non-emergency calls for Gasconade County around-the-clock. Emergency communications personnel dispatch Police, Fire, Emergency Medical Services, and the Sheriff's Department to calls for service.
When a telephone call is received by the Center either via 911 or on a non-emergency line, the emergency communications officer enters the information into the CAD (Computer Aided Dispatch) system. The information is then prioritized for dispatch.
The center is equipped with the latest technology in order to maintain the our commitment to quality service. The main components include Enhanced 911, Computer Aided Dispatch, Emergency Medical Dispatch, Special Needs Assessment Program (SNAP), and a Telecommunications Device for the Deaf (TDD).
Computer Aided Dispatch
A program called Computer Aided Dispatch (CAD) assists with the efficient handling of requests for emergency services. The system makes a recommendation of service units to dispatch taking into account the geographic location of the request and the availability of work units. The system recognizes different call types that require the dispatch of special equipment, provides information on hazards that may be present, and provides for special medical information and call history. Numerous statistical reports are provided to assist management in the proper allocation and scheduling of public safety
personnel.
Enhanced 911 (E-911)
Enhanced 911 (E-911) provides Communications Center personnel with immediate address information on a 911 caller. This information is critical in providing immediate emergency services to citizens in need.
The system allows the Telecommunicator to record that information immediately in case the caller hangs up before the necessary information has been gathered. If that happens, the Telecommunicator can call the person back. If there is no answer, a police officer is sent to the address to investigate.
If you call 911 in error, please do not hang up. Stay on the line and explain your situation.
It is important that citizens use 911 for immediate public safety assistance. Non-emergency requests are handled by calling 573-437-7770.
Cellular calls may be routed to Gasconade County 911 center or to a 911 center in a surrounding county, depending on the caller's location.
If you would happen to be disconnected from 911 during your call from a cellular phone and you lose service and cannot return the call, if possible, please
try to locate the nearest land line phone and dial 911.
Emergency Medical Dispatch
The Gasconade County 911 Center uses The National Academy Medical Priority Dispatch System's EMD Protocol which trains telecommunicators how to provide callers with life saving instructions on various types of medical emergencies, such as how to control bleeding from a laceration, how to free
an object from someone's throat if they are choking, and even how to administer CPR.
Special Needs Assessment Program (SNAP)
This program was developed in order to meet the needs of citizens who require special medical care or who have disabilities. The Computer Aided Dispatch system provides for the entry of special medical information by address to advise responding public safety units. Citizens may call 573-437-7774 to obtain more information.
Telecommunications Device for the Deaf (TDD)
This device, accessed through 911, allows callers with hearing disabilities to seek emergency assistance without delay. Callers can access the Center by
typing a request which telecommunicators receive and respond to by typing replies. The Gasconade County 911 Center has state of the art TDD devices
which automatically pick up incoming TDD calls or signals from all phone lines.
Emergency Number: 911
Administrative/Non-Emergency
Line: (573) 437-7770